Monday, February 2, 2009

Prof Communicatn Intrnl Settin or Human Resource Management

Prof Communicatn Intrnl Settin

Author: Ron Scollon

In today's global business environment it is necessary to communicate successfully across cultural boundaries of languages, styles, and values. Professional Communication in International Settings provides a practical way to help individuals deal with a variety of cultural practices by systematically developing their own capacity to learn culturally appropriate behaviors and actions.

  • Proposes a new approach to intercultural communication.
  • Includes training material that illustrates how to effectively develop intercultural communication.
  • Represents the outcome of thirty years of consultation experience as well as six years of research in Hong Kong, Finland, and Beijing.


  • Look this: The Breast Cancer Survival Manual or Midlife Mamas on the Moon

    Human Resource Management: A Customer Oriented Approach

    Author: Diann R Newman

    Human Resource Management: A Customer Oriented Approach addresses the needs of human resource management in the hospitality industry. Drawn from industry research and developments in real organizations, the book presents a comprehensive and practical discussion of the human resource issues unique to the hospitality industry. Dedicated to identifying and addressing customer needs, developing outstanding service, and maintaining total quality service; the book presents the role of HRM activities and provides applications of those functions to improving service, productivity, and profit. It presents total quality management in a practical manner so readers can apply these ideas in the workplace. And it emphasizes diversity, ethics, discrimination, and the ways hospitality managers address these issues. A valuable reference for any manager in a hospitality business seeking to improve the functioning of that organization.

    Booknews

    A text on human resource management in the hospitality industry, covering communication and decision making, human resource management activities, and the role and importance of customers. Covers recruiting and selecting associates, motivation, the international customer, total quality service, and developing an effective career plan. Learning features include chapter summaries, key terms, review and application questions, self-feedback exercises, cases with questions, and answers. Annotation c. by Book News, Inc., Portland, Or.



    Table of Contents:
    Ch. 1Contemporary Issues in Human Resource Management3
    Ch. 2Who Are You?29
    Ch. 3Communicating Effectively63
    Ch. 4Effectively Managing Change and Conflict93
    Ch. 5Developing Your Decision-Making Skills123
    Ch. 6Recruiting, Selecting, and Orienting Associates157
    Ch. 7Training, Developing, and Appraising Associates189
    Ch. 8Motivating Associates219
    Ch. 9Creative Effective Associate Relations247
    Ch. 10Identifying and Addressing Customer Needs283
    Ch. 11Understanding the International Customer313
    Ch. 12Developing Outstanding Service341
    Ch. 13Maintaining Total Quality Service365
    Ch. 14Future Challenges399
    Ch. 15Developing an Effective Career Plan431

    Sunday, February 1, 2009

    Innovative Approaches for Difficult to Treat Populations or Getting the Most from Online Learning

    Innovative Approaches for Difficult-to-Treat Populations

    Author: Scott Henggeler

    Innovative Approaches for Difficult-to-Treat Populations makes recommendations for developing and disseminating innovative mental health services. It is geared toward clinicians, administrators, and policy-makers struggling to develop both clinically effective and cost-effective mental health and substance abuse services, and it focuses on services for individuals who use the highest proportion of mental health resources and for whom traditional services have not been effective. These target populations include youth with serious behavioral and emotional disturbances and adults with severe and persistent mental illnesses.

    The innovative approaches reviewed include diverse treatment methods for differing clinical populations. These varied approaches have several common elements:


    • Social-ecological theory frameworks
    • An emphasis on delivering flexible, comprehensive, pragmatic, and goal-oriented interventions in persons& rsquo; natural environments
    • Increased accountability on the part of service providers
    • The transition from centralized to community-based care is discussed, and normalizing a patient& rsquo;s daily routine as an important factor in the success of state-of-the-art community support programs is emphasized

    Innovative Approaches for Difficult-to-Treat Populations offers mental health professionals and students a firsthand look at the future direction of clinical services. Policy issues necessary to developing and disseminating progressive treatments are addressed, including the downsizing of state psychiatric hospitals, strategies for reforming state mental hospital systems, and ethical issues inresearch on child and adolescent mental disorders.

    Giridhar G. Reddy

    This book deals with innovative approaches for difficult-to-treat populations. The contributors are prominent clinical researchers from various universities in United States. The purpose is to suggest directions for development and dissemination of innovative mental health services, especially for difficult patients like youths with serious behavioral and emotional problems and adults with severe and persistent mental illness. The target audience includes clinicians such as psychologists, psychiatrists, social workers, and mental health planners. There are appropriate tables and a summary at the end of each chapter highlighting some of the salient points. The references are adequate and up-to-date. This book gives information on ways to more effectively treat difficult populations, such as children, adolescents, and adults with chronic mental disorders. These individuals consume mental health resources disproportionately, and traditional services have had little established effectiveness. There are two sections, the first dealing with mental health services for children, adolescents and their families and the second dealing with adults with severe and persistent mental illness. The emphasis is on a social-ecological model wherein interventions are delivered in the patient's natural environment. The interventions are highly individualized to each patient and comprehensive, with specific goals in mind and clinicians held accountable for these therapeutic goals. This book is essential reading for all mental health professionals.

    Doody Review Services

    Reviewer: Giridhar G. Reddy, MD (Rush University Medical Center)
    Description: This book deals with innovative approaches for difficult-to-treat populations. The contributors are prominent clinical researchers from various universities in United States.
    Purpose: The purpose is to suggest directions for development and dissemination of innovative mental health services, especially for difficult patients like youths with serious behavioral and emotional problems and adults with severe and persistent mental illness.
    Audience: The target audience includes clinicians such as psychologists, psychiatrists, social workers, and mental health planners.
    Features: There are appropriate tables and a summary at the end of each chapter highlighting some of the salient points. The references are adequate and up-to-date.
    Assessment: This book gives information on ways to more effectively treat difficult populations, such as children, adolescents, and adults with chronic mental disorders. These individuals consume mental health resources disproportionately, and traditional services have had little established effectiveness. There are two sections, the first dealing with mental health services for children, adolescents and their families and the second dealing with adults with severe and persistent mental illness. The emphasis is on a social-ecological model wherein interventions are delivered in the patient's natural environment. The interventions are highly individualized to each patient and comprehensive, with specific goals in mind and clinicians held accountable for these therapeutic goals. This book is essential reading for all mental health professionals.

    What People Are Saying

    Journal
    It is an excellent text that should provide assistance for almost anybody attempting to develop an effective mental health program (The Journal of Nervous and Mental Disease).


    John R. Weisz
    The interventions described here take place in the real-world settings where the clients live their lives and confront their stressors-at home with their families, in shopping malls, and sometimes on the street, in police cars, and even in jail...The book offers both inspiration and instruction to mental health professionals seeking new approaches to old problems (John R. Weisz, Ph.D., Professor of Psychology, Department of Psychology, University of California, Los Angeles).


    Leonard I. Stein
    This excellent book, edited by Henggeler and Santos, brings together, in one volume, chapters written by leading clinical researchers working with difficult-to-treat problems and presents cutting-edge information needed to provide appropriate clinical services (Leonard I. Stein, M.D., Director of Research and Education, Mental Health Center of Dane County, Inc., Madison, Wisconsin).


    Readings
    If out of all of the confusion and disorder there may still emerge a system of care that is human and efficient, Innovative Approaches for Difficult-to-Treat Populations can serve as a marker in mapping the direction such a system will take (Readings: A Journal of Reviews and Commentary in Mental Health).


    Mary Jane England
    This book presents a timely colloquium among leaders in mental health service delivery systems...it will serve as a benchmark for best practice throughout this decade of reform of American health care (Mary Jane England, M.D., Past President, American Psychiatric Association, President, Washington Business Group on Health, Washington, D.C.).


    David A. Brent
    This book is a comprehensive compendium of innovations in system change and service delivery. It should be useful to those involved in service evaluation, program development, system change, and training of the next generation of clinicians...(David A. Brent, M.D., Chief, Division of Child and Adolescent Psychiatry, Western Psychiatric Institute and Clinic, Professor of Psychiatry, Pediatrics, and Epidemiology, University of Pittsburgh School of Medicine, Pittsburgh, Pennsylvania).


    Rating

    4 Stars! from Doody




    Book about: U S vs Them or Open Society and Its Enemies Volume 1

    Getting the Most from Online Learning: A Learner's Guide

    Author: George M Piskurich

    Getting the Most from Online Learning is a must-have resource that helps people, become better e-learners by showing them how to prepare for, participate in, and apply e-learning in all its variations. Written by the leaders in e-learning, this book is filled with practical ideas, suggestions, and information about a wide variety of topics including how to:


    • Participate effectively in on-line learning experiences
    • Contribute to and learn from discussion groups and chat rooms
    • Handle e-learning peer evaluations
    • Participate in online group projects

    In addition, the expert authors share their personal e-learning experiences and show how they have mastered the discipline of e-learning for themselves.



    Table of Contents:
    Introduction
    About the Editor
    1Voices from the Edge of e-Learning1
    2e-Learning: An Introduction7
    3Becoming a More Self-Directed Learner: Why and How25
    4How to Prepare to Attend a Synchronous e-Learning Course39
    5How to Attend a Synchronous e-Learning Course59
    6Succeeding in an Asynchronous Learning Environment73
    7Chat Rooms and Discussion Boards85
    8Online Readings: Gaining the Most from What You Read93
    9How to Handle e-Learning Peer Evaluation111
    10Building Successful Online Relationships131
    11Participating in Group Projects Online145
    12Managing Distractions for e-Learners153
    Glossary161
    Index167