Sunday, December 6, 2009

The Big Book of Icebreakers or The Big Book of Customer Service Training Games

The Big Book of Icebreakers: Quick, Fun Activities for Energizing Meetings and Workshops

Author: Edie West

Leading a meeting? giving a presentation? Heading a workshop? Icebreakers are great for lightening up the atmosphere at the beginning of a meeting or event, and encouraging everyone to participate fully. This collection of 50 icebreakers is organized around common businesssituations and is designed to help leaders start every session, meeting, presentation, or workshop with a burst of energy and fun. Includes icebreakers for sales meetings, team building, complete strangers, introducing a topic, staff meetings, groups over 20, outdoor settings, and more. this latest book in the popular Big Book of Business Games series is the most fun yet!

Edie West (Fairfax Station, VA) is a trainer and speaker. She also creates and markets products for speakers, teachers, facilitators, and trainers that engage the audience in listening and learning. Edie is the author of 201 Icebreakers.



Table of Contents:

Introduction.

Icebreakers for Staff Meetings.

Icebreakers for Sales Meetings.

Icebreakers for Complete Strangers.

Icebreakers for Groups of 20 or More.

Icebreakers for Team Building.

Icebreakers for Pure Fun.

Icebreakers for Introducing a Topic.

Icebreakers for Outdoors.

Icebreakers for Self-Disclosure.

Icebreakers for Stuffy, Conservative Types Who Hate Icebreakers.

Icebreakers While Waiting to Start.

Icebreakers for Everyday Living.

Icebreakers for the Super Intelligent.

Interesting book: Grand Canyon Wild or Boston 2010 Entertainment Book

The Big Book of Customer Service Training Games

Author: Peggy Carlaw

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.



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