Prof Communicatn Intrnl Settin or Human Resource Management

Prof Communicatn Intrnl Settin

Author: Ron Scollon

In today's global business environment it is necessary to communicate successfully across cultural boundaries of languages, styles, and values. Professional Communication in International Settings provides a practical way to help individuals deal with a variety of cultural practices by systematically developing their own capacity to learn culturally appropriate behaviors and actions.

Proposes a new approach to intercultural communication.

Includes training material that illustrates how to effectively develop intercultural communication.

Represents the outcome of thirty years of consultation experience as well as six years of research in Hong Kong, Finland, and Beijing.

Look this: The Breast Cancer Survival Manual or Midlife Mamas on the Moon

Human Resource Management: A Customer Oriented Approach

Author: Diann R Newman

Human Resource Management: A Customer Oriented Approach addresses the needs of human resource management in the hospitality industry. Drawn from industry research and developments in real organizations, the book presents a comprehensive and practical discussion of the human resource issues unique to the hospitality industry. Dedicated to identifying and addressing customer needs, developing outstanding service, and maintaining total quality service; the book presents the role of HRM activities and provides applications of those functions to improving service, productivity, and profit. It presents total quality management in a practical manner so readers can apply these ideas in the workplace. And it emphasizes diversity, ethics, discrimination, and the ways hospitality managers address these issues. A valuable reference for any manager in a hospitality business seeking to improve the functioning of that organization.

Booknews

A text on human resource management in the hospitality industry, covering communication and decision making, human resource management activities, and the role and importance of customers. Covers recruiting and selecting associates, motivation, the international customer, total quality service, and developing an effective career plan. Learning features include chapter summaries, key terms, review and application questions, self-feedback exercises, cases with questions, and answers. Annotation c. by Book News, Inc., Portland, Or.

Table of Contents:

Ch. 1	Contemporary Issues in Human Resource Management	3
Ch. 2	Who Are You?	29
Ch. 3	Communicating Effectively	63
Ch. 4	Effectively Managing Change and Conflict	93
Ch. 5	Developing Your Decision-Making Skills	123
Ch. 6	Recruiting, Selecting, and Orienting Associates	157
Ch. 7	Training, Developing, and Appraising Associates	189
Ch. 8	Motivating Associates	219
Ch. 9	Creative Effective Associate Relations	247
Ch. 10	Identifying and Addressing Customer Needs	283
Ch. 11	Understanding the International Customer	313
Ch. 12	Developing Outstanding Service	341
Ch. 13	Maintaining Total Quality Service	365
Ch. 14	Future Challenges	399
Ch. 15	Developing an Effective Career Plan	431