Career by Design or Technical Customer Service

Career by Design: Communicating Your Way to Success

Author: Sharon L Hanna

This book is exceptionally readable and practical. Its up-to-date features draw on the author's expertise in human relations and focus on the importance of communication and interpersonal skills in "designing" your career.

The unique aspect of this comprehensive book is that it goes beyond self-exploration and the job search to cover the entire career spectrum. You will achieve success in the workplace by learning to better understand yourself, build work relationships, and deal with burnout and stress. By using your creative and practical communication skills, you will discover your potential in the workplace and in life. Features of the book include:
• Key advice from experts and "real-life" examples.
• Updated technology, including electronic resumes, online resources, and websites.
• Hands-on exercises at the end of each chapter directing self-assessment and career path discovery.
• Guidance for your entire career path—from the classroom to the interview to the workplace.

Book about: Natural Therapies for Emphysema and COPD or Allergy Cooking with Ease

Technical Customer Service (NetEffect Series)

Author: Paul Timm

Addressing the use of current technology in building customer loyalty, this practical, easily readable book explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. It teaches how to surprise customers with pleasant experiences, enabling companies to increase profitability. This book covers the following topics: success and customer loyalty, customer turnoffs and expectations, using technology as a loyalty-building enabler, and the management of that technology. For customer support representatives, help desk analysts, technical support staff, and other customer care professionals.

Table of Contents:

1	Recognize the role of customer loyalty in your success	1
2	Understand and deal with customer turnoffs	13
3	Exceeding expectations for proactive loyalty building	27
4	Achieve loyalty with a-plus value and information	45
5	Achieve loyalty with a-plus personality and convenience	65
6	Use effective call centers to build customer loyalty	81
7	Offer help desks to build customer loyalty	101
8	Apply the power of CRM to build customer loyalty	123
9	Design web sites that build customer loyalty	143
10	Anticipate future technology trends to build customer loyalty	163
11	Mange people and technology to build customer loyalty	177
	Index	195