Total Quality Management for Hospital Nutrition Services or Electronic Commerce

Total Quality Management for Hospital Nutrition Services

Author: M Rosita Schiller

This manual provides the necessary information to build and sustain an effective total quality management program for nutrition services in hospitals, skilled nursing facilities, and nursing homes. Forms, charts, and guidelines are included in reproducible format. This manual provides numerous real—life examples.

Elizabeth Wall

This manual was written for the management staff of a nutrition department. The text is divided into four sections that thoroughly cover the information needed to develop, implement, sustain, and evaluate a quality management program. The purpose is to provide a comprehensive guide to facilitate a transition to and evaluation of quality improvement management for nutrition departments. The authors have targeted nutrition professionals and dietitians to use this text. In addition, this manual would be an excellent reference for an administrator who is charged with an institution's quality improvement program. This text is divided into sections that systematically review the background of quality management and essential components of a quality improvement program. A comparison of several quality management programs is provided. The text contains many figures, diagrams, and tables that are easy to interpret and are complementary to the topics discussed. In addition, there is an extensive appendix that contains multiple sample documents from actual nutrition practices. The text is published in looseleaf format that gives the reader easy access for copying or revising sample documents. This book is well referenced with recent publications. A portion of the text outlines the current nutritionally related guidelines and requirements that are mandated by the various accreditation organizations. This text is an excellent resource for anyone who is developing, updating, or evaluating a quality improvement program. The sample forms, program outlines, and summary of regulatory guidelines are attractive features of this text. This very practical text would be a useful reference for a nutritiondepartment or for any professional who is overseeing a nutrition quality improvement program.

Doody Review Services

Reviewer: Elizabeth Wall, MS, RD (University of Chicago Pritzker School of Medicine)
Description: This manual was written for the management staff of a nutrition department. The text is divided into four sections that thoroughly cover the information needed to develop, implement, sustain, and evaluate a quality management program.
Purpose: The purpose is to provide a comprehensive guide to facilitate a transition to and evaluation of quality improvement management for nutrition departments.
Audience: The authors have targeted nutrition professionals and dietitians to use this text. In addition, this manual would be an excellent reference for an administrator who is charged with an institution's quality improvement program.
Features: This text is divided into sections that systematically review the background of quality management and essential components of a quality improvement program. A comparison of several quality management programs is provided. The text contains many figures, diagrams, and tables that are easy to interpret and are complementary to the topics discussed. In addition, there is an extensive appendix that contains multiple sample documents from actual nutrition practices. The text is published in looseleaf format that gives the reader easy access for copying or revising sample documents. This book is well referenced with recent publications. A portion of the text outlines the current nutritionally related guidelines and requirements that are mandated by the various accreditation organizations.
Assessment: This text is an excellent resource for anyone who is developing, updating, or evaluating a quality improvement program. The sample forms, program outlines, and summary of regulatory guidelines are attractive features of this text. This very practical text would be a useful reference for a nutrition department or for any professional who is overseeing a nutrition quality improvement program.

Rating

4 Stars! from Doody

Table of Contents:

Contents: BASICS OF QUALITY MANAGEMENT * Overview of Quality Management Quality Management in Health Care * Patient Satisfaction: A Mark of Quality * Continuous Quality Improvement * DEPARTMENTAL SYSTEMS AND TOOLS FOR QUALITY MANAGEMENT * Preparing to Initiate a Quality Program * The Nutrition Services Environment Improving Quality through Group Processes * Quantitative Quality Management Tools * MONITORING AND EVALUATION * Departmental Planning for Continuous Quality Improvement * Quality Indicators, Criteria, and Monitors * Collecting and Organizing Data * Data * Data Analysis and Evaluation * Taking Action to Improve Care * Communication: The Vital Link in Continuous Quality Improvement * MANAGING A NUTRITION SERVICES QUALITY PROGRAM * Involving Clinical Staff in the Quest for Excellence * Managing Change to Achieve Quality Improvement * Patient-Focused and Cross-Functional Teams * Evaluating Quality Management Programs * Quality Management in Hospital-Affiliated Services

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Electronic Commerce: B2C Strategies and Models

Author: Steve Elliott

Notwithstanding the NASDAQ upheavals in 2000, industry is continuing to embrace the concepts of Electronic Commerce. However, a major barrier to more widespread implementation of Electronic Commerce is uncertainty within organizations as how best to proceed.

Based on research in six economies - the UK, USA, Denmark, Greece, Hong Kong (China) and Australia, this much needed guide to the implementation of business-to-consumer electronic commerce addresses the documented uncertainties of business and consumers with Internet retailing by presenting the experiences of leading examples of Business to Consumer Electronic Commerce in each of six economies. The countries represent a broad range of environments to identify issues that may be specific to a particular market. The firms have been selected as significant examples of Internet retailing in industry sectors recognized as leaders in the use of the Internet, including; travel, books, music CDs, technology sales, gifts, groceries and general merchandise.