Customer Oriented Software Quality Assurance or Principles of Microeconomics

Customer Oriented Software Quality Assurance

Author: Frank P Ginac

Put customer satisfaction at the heart of your success!

Look through the eyes of your customers to find out what they really want from your software.

While management quality programs focus on statistics like percentages of code coverage and errors per thousand lines of code, your customers' quality requirements may be totally overlooked. Of course successful products have to work well, but what exactly does "work well" mean to your customers? Now you can learn how to put your customers at the center of your organization's software quality program.

In an engagingly personal style, Customer Oriented Software Quality Assurance gives you the complete picture, including:

• 
  Developing a Quality Attributes Set
• 
  Metrics
• 
  Testing and evaluation
• 
  Proactive quality tools
• 
  Formal appraisal programs

By putting the human face back on quality, this book will help you reach your total goals and build a base of loyal and satisfied customers.

Table of Contents:

	Introduction: In the Eyes of the Beholder
Ch. 1	Quality Attributes	1
Ch. 2	Building the Quality Attributes Set	21
Ch. 3	Quality Metrics	47
Ch. 4	Test Methods, Types, and Tools	77
Ch. 5	The QA Program	95
Ch. 6	Appraisal Programs	119
	Conclusion	133
	Bibliography	137
	Index	139

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Principles of Microeconomics

Author: N Gregory Mankiw

In writing this textbook, Mankiw has tried to put himself in the position of someone seeing economics for the first time. The author's conversational writing style is superb for presenting the politics and science of economic theories to tomorrow's decision-makers. Because Mankiw wrote it for the students, the book stands out among all other principles texts by intriguing students to apply an economic way of thinking in their daily lives. Receiving such praise as "perhaps the best ever" textbook in economic principles, it's no wonder Mankiw's prize project has quickly become one of the most successful books ever to be published in the college marketplace.