Texas Politics or Call Centers

Texas Politics: Economics, Power, and Policy

Author: James W Lamar

This text uses an economic elite perspective to provide a concise and candid portrayal of traditional Texas politics. A thorough analysis of the state constitution, governmental institutions (the legislature, the executive branch, and the judicial system), and political processes (voting, political parties, and interest groups and lobbying) is included.

Booknews

This look at the world of Texas politics and government focuses on the interplay between the state's political system and its economic elite, through a thorough analysis of the state constitution, legislature, executive branch, judicial system and political process. This new edition also examines the impact of recent business mega mergers on the state's government and the rise of the Republican Party influence within the state. Well illustrated, primarily with political cartoons. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Table of Contents:

	Preface
	Introduction: Political Power in Texas	1
Pt. I	The Context of Contemporary Texas Politics	11
Ch. 1	About Texas	13
Ch. 2	The Texas Economy	35
Pt. II	Access to Political Decision Makers in Texas: Elections and Lobbying	59
Ch. 3	Elections and Political Parties in Texas	61
Ch. 4	Economic Influences: Campaign Contributions and Lobbying	83
Pt. III	Political Institutions	105
Ch. 5	The Legislature	107
Ch. 6	The Executive Branch	124
Ch. 7	Justice and the Judiciary	147
Pt. IV	Public Policy in Texas	167
Ch. 8	Revenues and Expenditures	169
Ch. 9	Government Regulation: Natural Resources, Financial Institutions, Consumer Protection, and Labor	191
Pt. V	Local Politics and the Economically Powerful in Texas	223
Ch. 10	Local Politics	225
	Epilogue: Texas Politics: A Note on Change	244
	A Recapitulation	244
	Implications for Political Change	247
	Note	249
	Index	251
	About the Author	265

Read also Encyclopedia of Sauces Pickles and Preserves or Cognac

Call Centers: Technology & Techniques

Author: Jack A Green

This text develops the necessary communication, interpersonal, and problem-solving skills needed for success as a call center, customer service, or help desk representative or manager. Each topic has the necessary content to focus specifically on soft-skill effectiveness using a problem solving approach. The most current technology is covered, including web and e-commerce support, and Internet resources are integrated throughout. A student CD is included that contains additional cases, self-assessments, key terms with definitions, and links to useful Internet resources.

Booknews

For those who take orders and perform customer service over the phone, this textbook discusses developing interpersonal skills, improving voice quality, establishing customer rapport, listening and questioning, maintaining control of a call, adjusting to the customer's communication style, and managing stress. The CD-ROM contains case studies and self-assessments. Annotation c. Book News, Inc., Portland, OR (booknews.com)